Question 1

How do I know what size to order?

Accepted Answer

Every SHäp piece is made to order, which means we can't accept exchanges for sizing — so getting it right the first time matters. We recommend consulting our size guide before placing your order. When in doubt, size up. Your arrival should fit exactly the way you intended.

Question 2

How long will it take to receive my order?

Accepted Answer

Every item is crafted specifically for you after your order is placed, so please allow 2–5 business days for production. From there, domestic orders typically arrive within 3–6 business days and international orders within 6–15 business days. You'll receive a tracking number as soon as your order ships.

Question 3

What is the Blue Heron Collection?

Accepted Answer

The Blue Heron Collection is our tribute to those in recovery from drugs and alcohol. The heron is a symbol of patient, disciplined strength — an animal that departs from polluted waters and returns only when the environment has healed. This collection honors that same journey. Whether recovery is part of your story or not, every piece is a reminder that your departure does not define you. Your return does.

Question 4

What if my order arrives damaged or incorrect?

Accepted Answer

We stand behind every order. If your item arrives damaged or mislabeled, contact us at info@theshapclothing.co within 7 days of receiving it with your order number, a description of the issue, and a photo. We'll send a replacement at no cost — no hassle, no runaround.

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Frequently asked questions

How do I know what size to order?

How long will it take to receive my order?

What is the Blue Heron Collection?

What if my order arrives damaged or incorrect?